信息服务专员工作职责
岗位职责：
MISAisresponsibleforprovidingtechnicalandscientificsupportfordesignatedGlobalMedicalInformationactivities.Theseactivitiesmayinclude,butarenotlimitedtoinformationandliteratureservices,QAactivities,inquiryfulfillment,peerreviewing,factcheckingandmedicalwriting.
ReportsintoPfizerMedical,ExternalMedicalCommunications(EMC)–GlobalMedicalInformation(GMI)
ResponsibleforliaisingwithrelevantGlobalMIteammembersinsupportofGMIactivities,asappropriate.
任职要求：
InformationandLiteratureServices
Performhighqualitysearchesofthemedicalliteratureinresponsetocustomerinquiries,orasitrelatestocreating/updatingMIdocuments.
WorkcloselywithMIcolleaguestoevaluatethespecificnatureandscopeofrequeststodeliverhighqualityinformationandreferenceserviceswithinagreedtimelines
Analyze,organizeandpackageliteraturesearchresultsandinformationinsummaryformat
Maintainknowledgeofknowledgemanagementresourcesandinformationservices/tools.
Document-relatedServices
Create/updateMIdocuments(e.g.ScientificResponseDocuments)inaccordancewithGlobalStyleGuide(GSG)
Summarizethefindingsfromasearchofthemedicalliteratureinabrief,butsuccinctmanner
Reviewdocumentsforcontentappropriateness,factcheckingandcompliancewithGSG.
PerformQA/QCcheckstoensurethatdataindocumentsareconvertedproperlyfromtheoriginalversion.
Keepup-to-datewithrelatedproductandtherapeuticinformationanddisseminateasnecessary/required.
InquiryHandling
Searchexistingscientificdatabasetoappropriatelyanswerandprocessnon-phone(e.g.electronicallysubmitted)inquiriesfromcustomersandfulfillinquiryrequestsviaMIGlobalPlatform
Understandandcomplywithallapplicablepolicies,guidelines,andregulationsrelatedtotheworkbeingfulfilled(maybespecifictocountryoforigin).
TrainingandEducation:
BS,Masters,PhDdegreeinLifeSciences/HealthSciencesorrelatedfield,orPharmD/MD/DO
Currentknowledgeofstandardmedicalwritingguidelines
Advancedknowledgeofmedicalterminology.
Experiencewithpreparingandconductingliteraturesearchesusingvariousmediums
ProficiencyintheuseofbiomedicaldatabasesincludingMedline,EMbase,CochraneCollaboration,Micromedex
Experiencewithcreating/developingwrittencommunicationstargetedathealthcareprovidershighlydesired
ProficiencyinMicrosoftOfficepackagesandfamiliaritywithdatabasemanagementsoftware
KnowledgeofCopyrightRegulationsandCompliancepreferred.
FamiliaritywithAMAManualofStyleandElectronicDocumentManagementsystemspreferred
SkillRequirements:
ExcellentEnglishwrittenandoralcommunicationskills
Japaneselanguageskills,highlydesirable
Abilitytosummarizeandintegratelargevolumesofdataintoconcise,butcompletedocument
Knowledgeofstandardmedicalwritingguidelines
Strongcognitiveabilities,includingverbalreasoning,attentiontodetail,criticalthinking,andanalyticalability
Theabilitytoaccuratelytrackandfollowmultipleversionsofthesamedocumentduringitsrevisions
Abletofactcheckscience/medicalcontentandannotatereferences/slides
Highlevelofattentiontodetailandtheabilitytoworkinaconcentration-intensiveenvironment
Competencies:
Attentiontodetail
Identifiesandresolveserrorsanddiscrepanciesinstudyrelateddocuments.Notesandresolveserrorsinwrittendocumentation.
Communication,verbal
Conveysthoughtsinaclear,concise,andaccuratemanner.Usescorrectgrammar.Listenscarefullyandasksquestionswhennecessarytoensureunderstanding.
Communication,written
Conveysfindingsinaclear,concise,andaccuratemanner.Teleconferenceminutesandagendamayrequireclarificationsoreditionsbyprojectteaminitially,butpatternsarenotconsistentlyrepeated.
Computerliteracy
Usesrequiredcomputerhardwareandsoftwareasproductivitytoolsinperformingwork-relatedtasks.Entersinformationintocompany-requiredtrackingprogramswithoccasionaloutsideassistance.
Customerservice
Demonstratesprofessionalismandpresentsapositiveimageofthecompanywhencalledupontointeractwithcustomers.
Planning&organizing
Prioritizestimeeffectivelybasedonworkdemands.Consistentlymeetstimelines.Seeksmanagementinputwithanydifficultiesinestablishingpriorities.AssistsStudyManagerintrackingcompliancewithstudytimelines.
Problemsolving&decisionmaking
Seeksinputfromotherswhenfacedwithadifficultsituation.Makessounddecisionswithinthescopeofresponsibility.Focusesonresolvingproblems.
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