Service Support工作职责
岗位职责：
1.Thepositionwillmanageoneofourglobalkeyaccounts,whichisamajorChineseTelecomCompany,marketleader.
2.ThepositionwillleadtheprofitabledevelopmentofdesignatedGlobalAccountsatgloballevelthroughpositioningtheCompanyasastrategicbusinesspartner,anddeliveringagreedprogramsthroughateamdrawnofdedicatedpeopleacrosstheCompany.
3.TheGlobalAccountManagerhastheCommercialOwnershipoftheconsistentdeliverytothecustomerofoperationalexcellence,innovationanddevelopment,inadditiontothefollowingspecifickeyresponsibilities.
4.She/HealsoensuresthatGlobalControlTowerorganizationinplaceforthisGlobalAccountisefficientandcosteffective.
5.LeadSupplyChainControlTowers’networkworldwide(30staffsamong3continents)toensurebestend-to-endservicesfortheKeyAccount.
6.DevelopnewControlTowerfunctionsforefficientcommunication(internal/external)andsmoothlogisticsoperations
7.TheGlobalAccountManagerisaccountablefortheoverallContributiveGrowthMarginperformanceinducingthattheAccountismanagedinthebestpossiblecost-effectiveway.
Customer
EstablishacompleteanddetailedmappingofallbusinessstakeholdersatHQ,RegionalandCountryleveloftheclient.
Buildlongtermpartnershipwithourcustomer’smanagementteams.
Keyactivities
a.SeekatpositioningthegroupasastrategicpartneroftheCustomer,throughthepropositionofbusinesssolutionsthataddvaluetotheCustomerbusinessandenhanceitsperformanceandreputation.
b.Identifybusinessdevelopmentopportunities
c.LeadandcoordinatetheresponsetoRFIs/RFQsrelatedtodestinationservice
d.Negotiatemaincontracts(non-localones),managecompliancewiththemaincontracts(non-localones)
e.IdentifyanddevelopeffectiverelationshipswithkeycontactswithintargetedCustomerorganizations,toensuremaximumleverageforthegroup'sinterests.
f.BuildcustomerconfidenceintheCompany'sabilitytorespondtotheircurrentanticipatedneeds,bydevelopingin-depthunderstandingofCustomers'problemsandinfluencingtheCompany'sstrategyaccordingly.
ControlTowerstrategy
ConstantlyworkwiththeControltowersnetworkandthecustomer,participatetothedesignofnewprocesses,ensureallSOPandKPIareadheredto,andshortfallsarecorrectedonpriority.
a.DesignanddeveloptheControlTowerstrategyinaccordancewiththecustomer’sexpectationsandrequirements.
DefinenewCTfunctions/toolstobeusedandensureitsobjectivesareachievedbytheentireControlTowerteam
b.MonitorandanimateCTnetwork
OrganizewithregionalCTmonthlyBusinessReview:Volume,KPI,PendingIssues,Achievement,Paymentsituation.
Driveregularworkshop/meeting/conferencecallforimplementationofanewprocess,toreviewperformance,togatherallpartiesinvolvedinissuetogether.
Performancemanagement
LeadMBR(MonthlyBusinessReview)/QBR(QuarterlyBusinessReview)andreviewsofKPI’s
a.TheCompanyperformance
i.Analyzeperformanceperregion,percountryandalertRegionalControlTowerandlocalmanagementofanybusinessfailure.
ii.DriveactionplanwithregionalCT,regionalmanagementofanyfrequentormajorfailureidentify.
b.Carrierandsub-contractorperformance
i.Reviewcarriers’performanceonestablishedrouteswithoriginanddestinationCT,identifyweaklanes.Sharerelatedinformationtoprocurementdepartment.
ii.DesigntoolswithoriginCTtomeasurecarrierperformance
Projectimplementation(Supplychain,IT)
a.Obtainexpertknowledgeintherelevantforwardingandlogisticsproductsandwhereapplicable,recommendbestpracticesforimplementation.
b.Participateinnewtrafficimplementationprocesswithallinternalandexternalstakeholders.
c.ParticipateatregionalandlocalCTtrainingprogram
d.Follow-upnewbusinesssetupwithimplementationmanager
e.Driveelaborationofnewproposalsandcommercialoffers.
Commercialtool&tenderphase
a.KeepupdatedourCompany&KeyAccountcooperationPresentation,promotingserviceexcellence
b.SupportoverseasofficestoanswertoRFI,RFQ
c.Supervisetenderphases,leadglobalnegotiations&monitornewprojectsimplementation
d.ReviewnewcontractandensureitrespectstheGlobalLevelAgreement
任职要求：
1.DegreeinBusiness/Logistics/Engineering
2.Minimum7yearsofrelatedworkexperienceinFreightForwarding(BothAir&SeaFreight)
3.Minimum5yearsofworkexperienceinGlobalAccountManagementofMNC,withproventracksrecords
4.ProventrackrecordandexperienceworkinginAsiawouldbeaplus
5.KnowledgeinContractLogisticsandSupplyChainwillbemuchdesired
6.Excellentcommunication,presentationandinterpersonalskills
7.Abilitytoworkunderpressure,independentlyandasateamplayer,commitmenttocustomerserviceandqualityimprovement
8.Goodcriticalthinkingandproblemsolvingskills
9.MandarinspeakingpreferredwithfluentcommandofEnglish.Frenchspeakingwillbeaplus
10.GoodcommandofMicrosoftOfficetools
11.Joblocation:Shenzhen
