Quality Specialist工作职责
岗位职责：
确保提供给顾客的产品质量
向提交顾客和员工对产品质量的反馈意见
主动开展跨部门工作，提高顾客满意度，降低退货率
在商场中宣传质量新闻和其他有关产品质量的信息
帮助整个商场树立质量意识
分析商场的质量关键绩效指标表现，确定优先事项并发起整改行动
利用CASY系统发布安全预警报告及接受并发出停售请求
收集、分析并汇报商场各部门发生的质量偏差，与中国商场质量总部携手确定工作优先级并开展跟进工作
执行已确定的索赔决定（退货或维修）
如收到因安全问题或其它问题停止销售的要求，保证在24小时内作出回应
暂停销售广大顾客不满意的商品，并向上汇报
对于检验出质量偏差的产品，确保商场系统已停止订单，并确保其有效实施
与顾客关系部合作，确保退换得到准确执行
履行管理职责，保证存货数量正确
遵循社会和环境政策、惯例及法律法规的要求，合理处置商品
任职要求：
曾在充满活力的零售环境中工作，且有得到认可的出色记录
具备服务顾客的经验
具有从事以关键业绩指标为导向的行动计划的经验
能够安排优先事项并组织工作
良好的沟通能，能真诚、清晰、有条理地与他人交流
能独立做出妥当合理的决策
能同时处理多项工作，并能合理安排先后顺序
积极主动，上进心强
ABOUTTHEJOBToincreasecustomersatisfactionandreducecostofpoorquality,throughprotectivelyworkinginthestoretoidentify,investigateandreportanyqualitydefects.
Tobemainresponsibleforthetimelyandcorrecthandlingofsalesstopsinthestore.
YOURASSIGNMENTYourtaskswillinclude
Createqualityawarenessinthestore–Communicatecorrectiveactions,Q-newsandotherrelevantinformationconcerningproductqualityinthestore.Educateco-workersonwhatqualityisandhowtodetectandreportqualityissues.Providefeedbacktoallin-storequalityreportsraisedbyco-workersandcommunicatethecorrectiveactionsachievedthroughraisingQ-alarms.
Workpro-activelyacrossfunctionstoincreasecustomersatisfactionandreducecustomerreturns.
WorkcloselywithCustomerRelations(aftersalesandcontactcentre)tosecureexchangeandreturnscodeaccuracy.
Handlecustomerqualityconcernsandreturnsbydoingtheinitialinspection,providingfeedbackand-ifnecessary-securingtheinspectedproductuntilfurtheractionisinstructed.
CommunicateandsecuretheimplementationofroutinesrelatedtoQualitywork.
AnalyseandcommunicateQualityKPIperformanceinthestore;prioritiseandinitiateactionstoimproveperformanceaswellasthestorecompetence.
Blockandreportgoodsthathavepotentialqualityproblemsbyissuingandcreatingstorequalityreports(SQRs)inCASY.ProvidetheQ-storewiththecustomerandco-workerfeedbackonreportedandpotentialproductqualityissues.
Blockgoodsaccordingtosafetyandsalesstoproutines,reportquantitythroughQSRs,carryoutandfollow-upactionsrequestedbyIKEAofSwedenandQSC.Ensurethatsalesstoppedarticlesthatareintransit(viaDCandDD)aremonitored,blockedandinspectedonreceiving.
Executeclaimactions,oncetheyaredecided(As-Is,scrap,returnorrepair)followingsocialandenvironmental
Policies,routinesandlawswhendisposingofgoods.MonthlycheckandverificationofCASYqualitycreditsreceived.
DocumenteveryreportedqualityproblemintheSupportStoreReportlistandensurethatalladministrativerequirementsarefulfilledinordertomaintaininventoryaccuracybyworkingcloselywithin-storeSSSteam.
YOURPROFILEYourknowledge,skillsandexperienceinclude:
Knowledgeofstoreoperations.
KnowledgeofIKEAproducts/range.
KnowledgeofIKEAsupplychain.
GoodspokenandwrittenEnglish.
PC/computerliteracy(knowledgeofMSOfficewithstrongfocusonexcel).
AnunderstandingofhowqualityandsafetyissuesaffecttheIKEABrand.
ProvenexperienceinRecoverydepartment.
GoodknowledgeofkeysystemsincludingCASY,GADD,MHS,PDOC,ISELL.
Excellentnetworking,interpersonalandcommunicationskills.
Workspro-activelywithstrongsolutionorientation.
Abilitytoempathisewiththecustomerwhilehavingacost-consciousandsustainableapproachtobusiness.
Capabletoindependentlytakewell-foundeddecisions.
Parallelworkonmanydifferentissuesandtheabilitytoprioritise.
